Returns:

• We accept returns within 30 days from the date of purchase.
• Products must be in their original, unopened condition

Refund Process:

• Once we receive the returned item, we will inspect it.
• Refunds will be processed within 7 business days.

Return Shipping:

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service for returns.

Damaged or defective items:

• If you receive a damaged or defective item, please contact us immediately.
• We will arrange for a replacement or issue a full refund.

Refused or Undeliverable Packages:

• If a package is refused or undeliverable, the customer will be charged for return shipping.

Incomplete or incorrect orders

• If your order is incomplete or incorrect, contact us within 7 days.
• We will rectify the issue promptly.

Contact Information:

• For all return-related inquiries, contact our customer support team.
• Provide your order number and details for efficient assistance.

By making a purchase on the ROA Skincare website, you agree to abide by this refund and return policy. We reserve the right to update or modify this policy at any time.