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FAQ

Products and Ingredients

All R.O.A Skincare are free from all known toxins. Be it Parabens, Sulphates, added colours or added toxic fragrances. So you can stop worrying and move on to finding the right R.O.A skincare products for you.

We believe in providing the best care for your skin, which is why our skincare products are crafted with a thoughtful blend of well-researched chemical and natural ingredients. While natural ingredients can offer unique benefits, it’s important to recognize that their mere presence doesn’t always guarantee safety or effectiveness. Our formulations undergo rigorous testing to ensure that each ingredient contributes to the overall safety and efficacy of our products. We are committed to striking a balance between the best that science and nature have to offer, creating skincare solutions that prioritize your skin’s health and well-being.

All Adults! R.O.A Skincare can be used by Men as well as Women. Choose the right products for your skin type.

While our products are carefully formulated to address various skin concerns and are dermatologically tested, they do not require a dermatologist prescription. Our skincare solutions are designed to be accessible and effective for a range of skin types. While many dermatologists recommend our products for their quality and performance, you can confidently use them without a specific recommendation. If you have specific skin concerns or conditions, consulting with a dermatologist is always a good idea, but our products are crafted to provide a safe and effective skincare experience for a broad audience.

Yes, our brand is fully committed to cruelty-free practices. We take pride in ensuring that none of our products or ingredients are tested on animals. Our dedication to cruelty-free practices aligns with our values of ethical and responsible skincare. You can trust that when you choose our products, you’re making a choice that reflects compassion towards animals and supports a cruelty-free approach to beauty

Skin Concerns and active ingredients

Yes, we offer a specialized solution to address acne concerns with our Acne Clearing Serums Combo. This combo includes two powerful serums designed to target different aspects of acne-prone skin.

  • Acne Clean Serum: Formulated with 2% Salicylic Acid, 3% Licorice Root Extract, and 1% Hyaluronic Acid, this serum is designed to effectively clear excess sebum from the pores, unclogging them and reducing the occurrence of acne, whiteheads, and blackheads.

  • Ageless Serum: This serum is a blend of 2% Glycolic Acid, 5% Mulberry Extract, and 2% Salicylic Acid. It works overnight to gently exfoliate the skin, promoting cell turnover and revealing a more youthful, bouncy, and fresh complexion.

These serums work synergistically to address acne-related concerns, providing a comprehensive solution for clearer, healthier-looking skin.

Yes, we offer a targeted solution for addressing pigmentation concerns with our Pigmentation Repair Serums Combo. This combo includes two specialized serums:

  • Glow Serum: Formulated with 2% Alpha Arbutin, 3% Hyaluronic Acid, and 2% Niacinamide, this serum is designed to reduce dark spots and pigmented patches. It works to reveal a more youthful and radiant complexion by targeting specific areas of hyperpigmentation.

  • Bright Serum: Our Bright Serum features a potent 10% Vitamin C formulation, which not only helps combat dark spots but also adds an extra layer of sun protection. This stable Vitamin C serum contributes to a brighter and more even-toned skin appearance, promoting a healthy and luminous complexion.

Together, these serums work harmoniously to address pigmentation concerns, providing a comprehensive solution for achieving a more even, radiant skin tone.

Yes, we offer a specialized solution for addressing fine lines and wrinkles with our Ageless Serum. This potent formulation includes 2% Glycolic Acid, 5% Mulberry Extract, and 2% Salicylic Acid. Specifically designed to address the signs of aging, this serum works by gently exfoliating the skin, promoting cell turnover, and revealing a more youthful, bouncy complexion.

The combination of these key ingredients targets fine lines and wrinkles, helping to reduce the appearance of aging and leaving your skin looking revitalized and refreshed. Incorporating our Ageless Serum into your skincare routine can contribute to a smoother and more youthful-looking skin texture.

Yes, our products are well-suited for addressing dry and patchy skin concerns. While all our formulations cater to dry skin, the Glow Serum and Hydrafix Moisturizer are particularly beneficial for those seeking extra hydration.

  • Glow Serum: Infused with 2% Alpha Arbutin, 2% Niacinamide, and 3% Hyaluronic Acid, the Glow Serum is specially designed to address dryness. This potent combination helps trap moisture and gradually hydrate the skin from within, providing a boost of hydration right from the first use.

  • Hydrafix Moisturizer: Our Hydrafix Moisturizer is packed with hydrating ingredients such as Ceramide, Niacinamide, and Hyaluronic Acid. These components possess unique moisture-locking properties that aid in healing the skin’s barrier and providing long-lasting hydration.

Incorporating these products into your skincare routine can contribute to alleviating dry and patchy skin, leaving it nourished, moisturized, and with an improved overall texture.

Active ingredients are the key components in skincare products that deliver specific benefits to your skin. These ingredients are carefully selected for their proven efficacy in addressing various skin concerns and promoting skin health. Unlike inactive or base ingredients, active ingredients actively work to enhance the performance of the product and deliver targeted results.

In our skincare products, we prioritize the use of potent and scientifically-backed active ingredients to ensure the effectiveness of our formulations. These ingredients may include antioxidants, peptides, retinoids, hyaluronic acid, and other specialized compounds known for their ability to nourish, protect, and rejuvenate the skin.

By incorporating active ingredients into our formulations, we aim to provide you with skincare solutions that go beyond surface-level care, addressing specific skin issues and promoting a radiant, healthy complexion. Each active ingredient serves a unique purpose, contributing to the overall efficacy of our products in supporting your skincare goals.

Yes, all our skincare products are meticulously crafted with a commitment to quality and effectiveness. We take pride in formulating our products with a focus on active ingredients, which are the powerhouse components responsible for delivering targeted benefits to your skin. Whether you’re looking to hydrate, combat signs of aging, or address specific skin concerns, each of our products is infused with a carefully curated selection of active ingredients.

Our dedication to using active ingredients ensures that every product in our range is designed to actively contribute to the improvement and maintenance of your skin’s health. We believe in the transformative power of scientifically-proven compounds, and you can trust that our formulations are crafted to provide you with the best possible skincare experience. Embrace the goodness of active ingredients in every product, and let your skin thrive with the nourishment it deserves.

Starting a skincare routine can be exciting, and ROA can help to guide you on your journey to healthy, radiant skin. Here’s a simple step-by-step guide for beginners:

  1. Cleansing: Begin with a gentle cleanser to remove dirt, makeup, and impurities from your skin. Choose a cleanser suitable for your skin type – whether it’s oily, dry, or combination.

  2. Toning: Apply a toner to balance your skin’s pH levels and prepare it to better absorb the subsequent products. Look for a toner with soothing and hydrating ingredients.

  3. Serum: Introduce a serum containing active ingredients that target your specific concerns. Serums are potent and designed to address issues like hydration, anti-aging, or brightening.

  4. Moisturizing: Moisturize to keep your skin hydrated and maintain its natural moisture barrier. Even if you have oily skin, using a lightweight, non-comedogenic moisturizer is essential.

  5. Sunscreen: In the morning, finish your routine with a broad-spectrum sunscreen. Sun protection is crucial to prevent premature aging and protect your skin from harmful UV rays.

Start with these basic steps, and as you become more comfortable, you can explore additional products like masks or exfoliants. Remember to introduce new products gradually and observe how your skin responds. Consistency is key, so establish a routine that suits your lifestyle and allows your skin to thrive. If you have specific concerns, don’t hesitate to consult with a skincare professional for personalized advice. Welcome to the world of skincare!

Orders and Payment

We strive to make your shopping experience convenient and secure. Currently, we accept the following modes of payment:

  1. All Debit/ Credit Cards: We welcome payments made using major credit cards, providing a swift and secure transaction process.

  2. UPI: You can use your UPI Apps to make purchases, offering a direct and convenient way to complete your transaction.

  3. Online Payment Platforms: We accept payments through various online platforms, ensuring flexibility and ease of use.

  4. Cash on Delivery: For added convenience, we support payments through cash on delivery as well. See on the shop cart if you are eligible

Rest assured, we prioritize the security of your financial information, and our payment processes are designed to provide a seamless and safe shopping experience. If you have any specific payment-related queries, feel free to reach out to our customer support team (mail: support@roaskincare.com) for assistance.

We will send you an email with order details once the order is completed.

Post item dispatch we shall send you the tracking details for the same.

Any issues with delivery can be resolved by contacting our customer support team (mail: support@roaskincare.com for assistance.

We strive to deliver the products at the earliest. Depending on your location, the items may take anywhere between 2-6 business days to deliver.

For any help on the same, feel free to reach out to our customer support team (mail: support@roaskincare.com) for assistance.

We accept returns only if the goods have been received in a damaged or unusable condition.

Please message our customer support (mail: support@roaskincare.com) to raise an issue regarding the same

 

As above, if the returns are accepted then refund will be taken up on an immediate basis

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