Refund and Return Policy: ROA Skincare
We want you to be completely satisfied with your ROA Skincare purchase. Please read our refund and return policy carefully:
Returns:
- We accept returns within 30 days from the date of purchase.
- Products must be in their original, unopened condition
Refund Process:
- Once we receive the returned item, we will inspect it.
- Refunds will be processed within 7 business days.
Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service for returns.
Damaged or defective items:
- If you receive a damaged or defective item, please contact us immediately.
- We will arrange for a replacement or issue a full refund.
Refused or Undeliverable Packages:
- If a package is refused or undeliverable, the customer will be charged for return shipping.
Incomplete or incorrect orders
- If your order is incomplete or incorrect, contact us within 7 days.
- We will rectify the issue promptly.
Contact Information:
- For all return-related inquiries, contact our customer support team.
- Provide your order number and details for efficient assistance.
By making a purchase on the ROA Skincare website, you agree to abide by this refund and return policy. We reserve the right to update or modify this policy at any time.