Refund and Return Policy: ROA Skincare

We want you to be completely satisfied with your ROA Skincare purchase. Please read our refund and return policy carefully:

Returns:

  • We accept returns within 30 days from the date of purchase.
  • Products must be in their original, unopened condition

Refund Process:

  • Once we receive the returned item, we will inspect it.
  • Refunds will be processed within 7 business days.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service for returns.

Damaged or defective items:

  • If you receive a damaged or defective item, please contact us immediately.
  • We will arrange for a replacement or issue a full refund.

Refused or Undeliverable Packages:

  • If a package is refused or undeliverable, the customer will be charged for return shipping.

Incomplete or incorrect orders

  • If your order is incomplete or incorrect, contact us within 7 days.
  • We will rectify the issue promptly.

Contact Information:

  • For all return-related inquiries, contact our customer support team.
  • Provide your order number and details for efficient assistance.

By making a purchase on the ROA Skincare website, you agree to abide by this refund and return policy. We reserve the right to update or modify this policy at any time.

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